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Customer Support 020 8609 1888
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General Questions


What custom products do you offer?

Through our expert skills and years of experience in the industry, we have proficiently crafted a wide array of custom packaging materials. These include:

  • Boxes
  • Bags
  • Inserts
  • Sleeves
  • Promotional/Marketing Materials

What makes you think that our services are special?

We established RushCustomBoxes UK based on the following principles:

  • Prompt service
  • Quality
  • Easy customization

Given that we create designs, source materials, and make product packaging after analysing what is possible in our work, whatever you ask for will surely be made.

What are the ways to get in touch with you?

Our customers can connect with us through the following sources:

  • Email: sales@rushcustomboxes.co.uk
  • Phone: 020 8609 1888
  • Live Chat: Accessible on our website during business hours.

Ordering Process


How do I place an order?

We guarantee that placing an order with us is a piece of cake. Do these:

  • Product Selection: Choose the product you need, such as a shipping box, shopping bag, etc.
  • Artwork: Design your artwork or get the help of our team to create one for your project.
  • Order Confirmation: We send digital proofs for approval, so you must check them for errors or mistakes.
  • Ordering: After getting your approval, we will send you an invoice and start making your product.

What file formats do you accept for custom designs?

Please note that we can only accept the following file formats:

  • Vector Files – .AI, .PSD, .EPS, .PDF
  • Raster Files – .JPG, .PNG (300 dpi recommended)

Can you help me with the design, or should I do it alone?

We will help you with this; not only will we help you, but we can also design your project from scratch, and there are no design service fees at RushCustomBoxes.

Do you have a quantity limit?

Indeed, the benchmark we follow is to have an average minimum order of up to 50 units. If you require a smaller number of units or have a custom request, please do not hesitate to contact us.

Pricing and Payments


How much do custom boxes cost?

It is reasonable to assume that custom box prices are determined by several aspects, including:

  • Box Dimensions
  • Number of Boxes
  • Style of printing (multichannel vs print in one colour)
  • Making

You can fill out our custom quote form for a price from our professionals.

Do you offer bulk discounts?

Yes! Our sales team provides a customised discount based on the order amount, differentiating it from the rest of such orders.

What payment methods do you accept?

We have several ways you can pay with us; they include:

  • Credit Cards: American Express, Visa, Discover, and MasterCard
  • PayPal
  • Direct Bank Transfers (applicable to bulk orders only)

Do you offer refunds or cancellations?

Since all our products are customised, an order cancellation or refund is impossible. However, the product delivered to you does not match your specifications. In that case, we will remake/reprint your product.

Design & Customisation


Are there box customisation options available?

Yes, our customisation includes some of the following options:

  • Size
  • Shape
  • Colour
  • Material
  • Special Finishes

Can I see a proof before printing?

Certainly, we expect you to be completely satisfied with your design before we print it and put it into production or any other stage whereby the design is finalised. For this reason, we will send you a digital proof of your custom design for your approval.

What is the process of designing a box for a client?

Use designing tools or engage our designers in creating the product if you are unsure about making the design yourself. Upon receiving your company logo, preferences, and branding guidelines, they will make a design that epitomises your business.

Can we get a design consultation at no charge?

Sure! We extend design consultation for free. We will assist you in the integration of the concept by co-designing it with you.

Shipping and Delivery

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What is the delivery time for your products?

Depending on the location and the order amount, we can expedite the shipping to as low as 1 to 3 business days. With urgent deliveries, please get in touch with us for further assistance.

What shipping companies do you employ?

We have partnered with the best delivery services, such as:

  • FedEx
  • UPS
  • DHL

Is international shipping available?

Yes, we can ship to a majority of internationally located regions. Note that international shipping fees depend on the country and the quantity of items purchased. Contact us for a more accurate quotation.

Quality, Sustainability and Environmental Issues


What material is used to make custom packaging?

Here are a few of the materials we use:

  • Recycled cardboard (environmentally friendly)
  • Kraft paper (great for the environment)
  • Corrugated cardboard (crash-resistant)

What measures do you take to guarantee these boxes are produced in good quality?

We have robust quality control as the boxes are being made. Quality control is performed in manufacturing boxes, and quality inspection is performed on box printing and cutout aspects. Every box receives a thorough inspection and is sealed up for shipment.

Account Management


Where do I find my order history?

You can contact our sales representatives by email or phone to check your order history. This will enable you to reorder items that you have previously ordered effortlessly.

Can the details of my order be changed after placing it on your website?

If the order is still pending and has not been submitted for printing, we can change it. Should you wish to discuss any concerns regarding your purchased items, please do so within 24 hours after placing the order.

Return Policy


Do I get to return orders after purchasing custom products?

Our custom orders are made especially for the client and are non-returnable. However, we will correct the error if we have made an error, e.g., sent the wrong design or your order was damaged.

Design Advice & References


Perfecting box design for a quality print, how do I go about it?

To achieve the best printing quality, make sure you adhere to the set instructions:

  • Resolution: Ensure that images are 300DPI.
  • Colour Mode: Use the CMYK colour mode; this is for print only; the RGB is used for the screen.
  • File Format: V vector files like .AI or .PSD are ideal for logos and other art pieces.

Technical Support & Troubleshooting


I'm struggling to use the website. What can I do to ensure I operate it painlessly?

We recommend using the live chat feature during business hours or reaching out via email or phone if you are experiencing any difficulties using the website. We are here to help you without limitations.

Customer Reviews & Testimonials


I wrote a review for my order. How do I submit it?

That is not an issue at all! As we built the system, we didn't allow users to leave reviews before they placed an order. You will receive a review request linking you to the page with your previous order details, and you can leave your review there.

I want to voice a problem. What am I supposed to do?

This is an issue that cannot be done selectively. Contact our customer service team immediately if you have any complaints or problems. Every customer matters to us, and all issues will be resolved in the utmost manner possible.